Cancellation & weather policy
We want every guest on board to have a safe and memorable day. The rules below explain how refunds, reschedules and weather cancellations work for each booking type.
General rule
Once a booking is paid online it is final and non-refundable. Bookings cannot be cancelled by the customer for a refund. The exceptions below apply only to weather, safety, or under-minimum departures cancelled by us.
Shared boat tours
- A shared departure runs only when at least 6 guests are booked on the same slot (or any guest has booked the ★ Guaranteed tier — see below).
- If the minimum is not reached, we contact you by phone or email and offer:
- a free reschedule to any other date in the same season,
- or an upgrade to ★ Guaranteed by paying the difference,
- or a full refund of the amount paid.
- Once the slot is confirmed, the booking becomes non-refundable.
★ Guaranteed departure
- Departs with as few as 4 guests — your slot is locked as soon as you book.
- Non-refundable and non-cancellable by the customer. Date changes are possible up to 48 h before departure, subject to availability.
- If we cancel due to weather or safety, you choose between a free reschedule or a full refund.
Private boat charter
- Non-refundable once paid; the boat is reserved exclusively for your group.
- Date changes possible up to 72 h before departure, subject to availability.
- If we cancel due to weather or safety, you choose a free reschedule or a full refund.
Bad weather, sea conditions & force majeure
Safety always comes first. The captain may cancel or shorten a tour because of strong wind, high waves, storms, port authority restrictions, or other safety reasons. The decision is made by the captain on the morning of the tour.
- If we cancel before departure, you may choose:
- a free reschedule to another available date,
- or a full refund of the amount paid online.
- If the tour starts and is interrupted for safety reasons, we offer a partial reschedule based on the portion not completed. No cash refunds in this case.
- Light rain, normal swell or cosmetic weather are not grounds for cancellation — tours run rain or shine as long as the sea is safe.
No-shows & late arrivals
- Please arrive at the meeting point at the pickup time stated on your booking.
- The boat departs on schedule. Guests who arrive after departure are considered no-show and are not entitled to a refund.
- Call us on +355 69 340 4040 or WhatsApp if you are running late and we will do our best to help.
How refunds are processed
When a refund is due, it is returned to the original PayPal payment within 5–10 business days. Bank-side processing may add a few extra days. No fees are deducted by AX Boat Tours Saranda.
Need to reschedule or report a weather issue?
Call or WhatsApp +355 69 340 4040 — we answer every day from 08:00 to 20:00.
Contact us